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VISA GROUP GLOBAL LLC, located at 941 W Morse Blvd, Winter Park, FL 32789 (hereinafter “Company”), provides consulting and document preparation services under the terms below. Your use of any service constitutes acceptance of this Agreement.
Scope of Services
The Company shall provide professional consultation and document preparation services as agreed in each Service Order. Additional services (e.g., expedited processing) will require separate agreements and fees.
Service Fees and Validity
• Non-Refundable and Non-Transferable: All fees paid for services are non-refundable and non-transferable.
• Service-Specific Validity: Fees are valid exclusively for the specific service contracted. Should a document request be denied by the competent authorities,re contracting the service will require a new fee.
• Contract Termination: All fees expire automatically upon the termination of the service contract.
• Service Validity Period: Once contracted, the service has a maximum validity of 6 months from the date of agreement. Performance Deadlines
Performance Deadlines
• Standard Processing: Services will be delivered within 10 business days after payment and receipt of all required documents.
• Expedited (“Speed Case”): Services will be delivered within 2 business days after payment and receipt of all required documentation.
• Delays: Delays due to third-party systems or government agencies will not be considered a breach of this agreement; however, the expedited service fee will be refunded in full if the “Speed Case” deadline is not met due to the Company’s failure to submit the application within the promised timeframe.
Third-Party Services & Government Agencies
Clients acknowledge that visa processing involves third-party entities (e.g., consulates, government systems) outside the Company’s direct control. The Company will assist in preparing and submitting documents but is not liable for actions, delays, or decisions by any government agency or third party unless caused by the Company’s direct and proven negligence.
• Client Responsibilities
• Provide complete, accurate documentation via the designated portal within required timelines.
• Review and validate all documents prior to submission.
• Attend scheduled appointments or sign submissions as requested.
• Bear any costs associated with travel, filing fees, or supplementary government requirements.
No-Shows & Missed Appointments
If the Client misses a scheduled review session, the Company will provide detailed written instructions via the portal. No refund or additional liability arises from a no-show beyond the fulfillment of the Company’s review obligation.
Confidentiality & Data Security
Both parties agree to keep confidential any information exchanged during the term of this Agreement. The Client’s personal information will be stored securely and used strictly for service provision, in compliance with applicable U.S. data protection laws.
Limitation of Liability
Unless due to proven negligence by the Company, the Company’s total liability is limited to the amount the Client paid for the service. The Company is not liable for lost opportunities, anticipated profits, or indirect damages. Dispute Resolution & Governing Law This Agreement is governed by the laws of the State of Florida. In case of dispute, parties will attempt informal resolution. If unresolved, cases will proceed to mediation, followed by arbitration under Florida law. The venue for any proceedings will be Orange County, Florida.
Force Majeure
Neither party will be liable for delays caused by events beyond reasonable control (e.g., natural disasters, government shutdowns, pandemics). Notification must be provided within 10 business days of occurrence.
Modification of Agreement
Any modification to this Agreement must be in writing and signed by both parties. Failure to enforce any clause does not constitute a waiver.
No Guarantees
The Company makes no guarantees regarding the outcome of any application. Visa or document approval is at the sole discretion of the relevant government authorities.
Use of Client Materials
Clients grant the Company a perpetual, royalty-free license to use any submitted materials for the purpose of service delivery. Any image or testimonial used for marketing will require separate written consent from the Client.
Entire Agreement
This document, together with the Service Order and any written amendments, constitutes the entire agreement between the Client and the Company, superseding any prior discussions or agreements.
Contact Information:
VISA GROUP GLOBAL LLC
941 W Morse Blvd, Winter Park, FL 32789
support@visagroupglobal.com
